Refund Policy
Effective date: April 25, 2026 · Last updated: April 25, 2026
1. Applicability
This policy applies to paid SaaS subscriptions purchased directly from HayaZouz.
2. Eligibility
Refund requests are eligible within 14 days of first subscription purchase, unless otherwise stated in a signed agreement.
3. Non-refundable cases
Usage-based charges, expired eligibility windows, and custom enterprise implementation services are non-refundable.
4. Request process
Submit requests to support@hayazouz.com with workspace ID, invoice reference, and reason for cancellation.
5. Processing timeline
Approved refunds are processed within 5 to 10 business days depending on payment provider timelines.